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This Financial Insights report reiterates key opinions of 12 key technology executives who attended our closed-door banker's roundtable in Hong Kong. This forum is a platform for bankers to deliberate on the critical business, operational, and technology-related issues impacting their businesses. In addition to examining the issues faced, viewpoints shared, and experiences encountered by risk management practitioners, this report also reviews the future strategy and technology undertakings of the participating banks for the upcoming months ahead. "Hong Kong is easing gently back into a recovery mode, but wary of the fragility of the economic situation, bankers are placing concerted efforts to look for sustainable business growth. Topics that currently garner mindshare center around IT optimization, distribution channels, customer centricity and analytics, and compliance and risk management, most of which are tied to the omnipresent need to manage cost and unlock more value from customer engagements," commented Li-May Chew, CFA, senior research manager, Asia/Pacific Financial Advisory Service. "Optimization sees a focus on application portfolio management to reduce the cost of maintaining business suites, with an interest in Web-delivered IT services and always with an eye on a quick turnaround on investments."
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