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Interactive Voice Response (IVR) Systems - An International Market Report

BizAcumen, Inc. - 11/1/2009 - 309 Pages - ID: BZAC2522562

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Abstract   |   Table of Contents

Today, IVR (interactive voice response) systems are extensively being used by small, medium and large companies to re-direct calls to relevant customer service agents. IVR systems enable companies to better serve their customers, which is a necessity in the intensely competitive business scenario. Some of the more common end-use applications of IVR systems include polls and surveys, office call routing, selective information lookup, call center forwarding, order entry transactions and account balances and transfers. North America, Europe, Africa, and Middle East represent relatively mature markets wherein future growth will stem largely from product replacements. These markets are currently witnessing a rise in the number of IVR upgrades and replacements, especially among large companies with first-generation systems. Migration of these companies onto second-generation systems is forecasted to generate market opportunities in the upcoming years. Asia Pacific, Latin America and the Caribbean, on the other hand, represent emerging markets for IVR systems. These and other market data and trends are presented in "Interactive Voice Response (IVR) Systems: An International Market Report" by BizAcumen LLC. Our reports are designed to be most comprehensive in geographic coverage and vertical market analyses. Please note: Reports are sold as single-site single-user licenses. The delivery time for hard copies is between 3-5 business days, as each hard copy is custom printed for the organization ordering it. Electronic versions require 24-48 hours as each copy is customized to the client with digital controls and custom watermarks. The Publisher uses digital controls protecting against copying and printing is restricted to one full copy to be used at the same location. The latest version of Adobe Acrobat Reader is required to view the report. Upon ordering an electronic version, the Publisher will provide a link to download the purchased report. Prior to fulfillment of an order, the client will be required to sign a document detailing the purchase terms for a publication from this publisher.

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